Member Onboarding & PAYGON — what's live right now

For Member Success — an educational look at the two automated welcome journeys running today. These send automatically, with no one on the team needing to trigger them.

Member Onboarding — live since 29 June PAYGON — live since 7 July

The short version

Both journeys are live and sending to real people today. Nothing needs to be switched on.
Members: anyone whose membership goes Active from today gets the 5-email sequence below (Day 0/3/7/14/30). A current member sitting on their existing plan does not get anything new — only a fresh membership record (a new join, or a rejoin) triggers it.
PAYG: anyone who buys a PAYG pack gets the 3-email sequence below (Day 0/3/7) — this includes members buying their first PAYG pack and existing PAYG customers buying another one.
Click any row below to preview the actual email.

Member Onboarding — new & rejoining members

5 emails over the first month. Shown here: the Coaching Annual path — Practice and Monthly variants exist too, with the same cadence and lightly adjusted copy for the plan type.

Sent the moment a new membership goes Active. Plan summary, first-session CTA, key terms.

Nudge if they haven't booked their first coached session yet.

One-week check-in, shared across all plan types.

Two-week habit-building nudge, shared across all plan types.

Month-1 close-out, sets up the rest of the term.

PAYGON — pay-as-you-go onboarding

3 emails over the first week. Shown here: the Coaching pack path — Practice, Fitness, and Junior variants exist for Day 0, with the same Day 3/7 follow-ups for all pack types.

Sent within ~5 minutes of a PAYG purchase. Pack summary, first-session CTA, terms.

Sent if they already have a session booked against the pack.

Sent if no session is booked yet against the pack.

Sent if 2+ sessions used — a membership pitch, not a reminder.

Sent if fewer than 2 sessions used — an expiry reminder.