SwingFIT Academies · Member Success

Pause Lifecycle — Member Emails

All three emails a member receives across a membership pause, in the order they go out. Reference for the Member Success team — no action needed unless a member says one didn't arrive.

Step 1
Member submits pause request
→
Step 2
Pause start date arrives
→
Step 3
7 days before pause ends
1
Pause Request Confirmed
J14 — Pause ConfirmationJ14 · Live
TriggerMember submits the pause form at swingfitacademies.com/pause
TimingImmediately on submission
Subject“Your SwingFIT membership is paused – [PAUSE_START_DATE] to [PAUSE_END_DATE]”
Show the email design
2
Pause Starts Today
J14B — P1J14B · Live
TriggerRequested_Pause_Start_Date = today (the pause actually begins)
TimingFires nightly at 8:00pm, the day the pause starts
Subject“Your pause starts today.”
Show the email design
3
Pause Ends in 7 Days
J14B — P2J14B · Live
TriggerRequested_Pause_Stop_Date is 7 days away
TimingFires nightly at 8:00pm, 7 days before the pause ends
Subject“Your pause ends in 7 days.”
Shows the member's live-calculated next charge date and amount, plus their remaining pause days for the cycle — both calculated fresh each run rather than trusted from a single stored field.
Show the email design