A lesson isn't finished when the session ends. It's finished when the follow-up is done.
One definition, for everyone
A SwingFIT lesson is the coaching plus the follow-up. A session only counts as a delivered lesson when all four of these are done:
1
The lesson was coachedThe session happened with the player.
2
The swing video was sentThe coach filmed the player and shared their video feedback.
3
The report was submittedThe coach filled in the short lesson report — what they worked on and what's next.
4
The next session was offeredThe coach asked the player to book their next lesson — even if the player said not yet.
Miss any one of these and the lesson isn't complete — it doesn't count.
Fitness sessions are the same, minus the swing video (there's nothing to film): coached, report submitted, next session offered. Practice and TrackMan bay time is self-serve — it's not a coached lesson, so there's no report.
What we're building
A simple system that makes this standard happen every time. Coaches get their list of players each morning with a link for each one. After each session they send the video and fill the short report on that link. The player then automatically gets their video and what they're working on next — so they feel their plan moving. And we can see clearly that every lesson we sold was actually delivered the way we promised.
What happens, in order
Start to finish, one lesson.
1
The player books a lesson
Same as today — nothing changes about how a player books.
2
The coach gets their day, every morning
Each morning the coach receives their list of players for the day, with a tap-through link for each one. If a player books later that day, the coach gets that link too.
3
The coach delivers the session
The coaching itself is unchanged — this is about what happens around it.
4
The coach sends the swing video
The coach films the player and shares their video feedback — the personal part the player values most.
5
The coach fills the short report
On that player's link: what they worked on, what's next, and that they offered a rebook. A few taps — built to be quick.
6
The player automatically hears from us
The player gets an email with their video, what they worked on, what's next, and where they are on their plan. Nobody has to send it by hand.
7
Now the lesson is complete
Only once the video is sent and the report is in does the session count as a delivered lesson.
What counts as what
| Session type | Counts as a lesson when… |
|---|
| Coaching lesson | Coached + swing video sent + report submitted + next session offered |
| Fitness session | Coached + report submitted + next session offered (no video) |
| Practice / TrackMan | Self-serve bay time — not a coached lesson, no report needed |
What this means for you
- Coaches: your lesson isn't done when the player walks out — it's done when the video and report are in. That's the standard now, and it's what your lesson count is built on.
- Member Success: you'll be able to see which lessons were fully delivered, so every member gets the same consistent experience. If a player mentions their video or their plan email, it's real and automatic.
- Everyone: this is how we make sure we deliver the progress we sell — every player, every lesson, the same way.
Why it matters
We sell progress and a plan. Right now a player can't always feel that plan, because what happens after the lesson isn't the same from coach to coach or week to week.
This fixes it. Every player gets the same clear follow-up — their video, their next step, their plan moving — every time. That is what keeps members, and it is a big part of what makes SwingFIT different from a coach who just gives a lesson and sends them on their way.